Frequently Asked Questions

Select a category below or call us at any time for assistance.

General

What is U.S. Money Reserve?

U.S. Money Reserve is one of the nation’s largest distributors of government-issued precious metals. As America’s Gold Authority^®, we offer a variety of gold, silver, platinum, and palladium coins and bars for direct delivery or within an IRA.

How long has U.S. Money Reserve been in business?

U.S. Money Reserve has been in business for over 20 years. We were founded in 2001.

Is U.S. Money Reserve the U.S. Mint?

No, U.S. Money Reserve is not affiliated with the U.S. Mint or the U.S. government. However, U.S. Money Reserve is one of the nation’s largest distributors of U.S. government-issued gold, silver, platinum, and palladium coins.

What are U.S. Money Reserve's regular business hours?

U.S. Money Reserve’s regular business hours are Monday through Friday, from 8 a.m. to 6 p.m. Central Time.

Who is the president of U.S. Money Reserve?

Philip N. Diehl is President of U.S. Money Reserve and was the 35th Director of the United States Mint from 1994–2000. U.S. Money Reserve remains the only gold company led by a former United States Mint Director.

Can I tour the U.S. Money Reserve in Austin, TX?

Thank you for your interest in U.S. Money Reserve! While we do not offer tours of our office in Austin, TX, we’d be happy to get to know you and your needs over the phone or online via Facebook or Twitter. Call 1-855-410-4557 to speak with an Account Executive today.

Is U.S. Money Reserve hiring?

Yes. We’re always looking for passionate, hardworking individuals to join our team in Austin, TX. We also offer paid internships for college students. Search for open positions and internships.

products

What products does U.S. Money Reserve sell?

U.S. Money Reserve sells gold, silver, platinum, and palladium coins and bars. Call 1-855-410-4557 for the latest precious metals prices and products. We update our inventory regularly. Generally speaking, you can find the following coins and bars for sale online, though extended inventory and special releases may be available by phone.

Gold Bullion Coins: Gold American Eagle Coins, Gold American Buffalo Coins, Austrian Gold Philharmonic Coins, Canadian Gold Maple Leaf Coins, and South African Krugerrand Coins

Silver Bullion Coins: Silver American Eagle Coins, Silver Eagle Monster Boxes (500 Silver Eagles), and Pearl Harbor Silver Coins

Certified Gold Coins: Proof Gold American Eagle Coins, Proof Gold American Buffalo Coins (PCGS Certified), MS-70 Gold American Eagle (PCGS First Strike), Ultra High Relief Double Eagle Gold Coin, and Burnished Gold American Eagle Coins (with W mintmark)

Certified Silver Coins: Mint State Silver American Eagle Coins and Proof Silver Eagle Coins

Gold and Silver Bars in Various Sizes

I’m not ready to buy anything. Is there a way I can just learn more about buying gold?

You can learn more information about buying precious metals in our free Gold Information Kit. Request your copy here. If you’re interested in learning more about how to add precious metals to an IRA, request a free Gold IRA Information Kit here.

payments

What forms of payment does U.S. Money Reserve accept?

We accept VISA, MasterCard, AMEX, and Discover as a form of payment for online orders from U.S. and Canadian customers. We also accept bank wires as a form of payment for online orders from U.S. and Canadian customers.

How do I pay by Credit Card?

There is no dollar amount minimum for credit card orders. To reduce fraud on credit card orders placed online, we will only accept credit card orders up to $10,000 online per calendar month. If you would like to place an order greater than $10,000, please contact a U.S. Money Reserve Account Executive during normal business hours (8:30 a.m. to 5 p.m. CST) at 1-888-569-7586 to place your order.

How do I pay by Bank Wire?

We will only accept bank wire as a payment method for an online order with a $1,000 minimum. There is no dollar amount limit for bank wires. We will provide you wiring instructions upon completion of your order. Please provide your Order Number on the bank wire form. All bank wires must be received within one business day of your order placement.

How do I pay by personal check?

If you would like to place an order and pay via personal check, please contact a U.S. Money Reserve Account Executive during normal business hours (8:30 a.m. to 5 p.m. CST) at 1-888-569-7586 to place your order.

Do you accept cryptocurrencies?

We use Bitpay to process all cryptocurrency orders. Please contact a U.S. Money Reserve Account Executive during normal business hours (8:30 a.m. to 5 p.m. CST) at 1-888-569-7586 to place your order.

Orders

How do I purchase physical precious metals from U.S. Money Reserve?

You can visit our Shop page and place your order online 24/7. You can also shop by phone by contacting a U.S. Money Reserve Account Executive during normal business hours (8:30 a.m. to 5 p.m. CST) at 1-888-569-7586 and placing your order.

Is my personal information secure?

We are committed to keeping your information secure. For more information, please read our Privacy Policy.

Can I change my order once it's placed?

Please contact us during normal business hours (8:30 a.m. to 5 p.m. CST) at 1-855-832-9570 if you need to make changes to your order or cancel your order.

Do you have a minimum or maximum order size?

Our order minimums and maximums are determined by your selected payment method. For credit card orders, we have a $0 minimum and a $10,000 maximum per calendar month. For bank wire orders, we have a $1,000 minimum and no maximum.

Shipping

How can I check the status of my order?

To check your order, please call your Account Executive at 1-855-410-4557.

How fast will I receive my order?

Your order processing time is the period after your payment has cleared, and when your order is prepared and fulfilled for shipment. Order processing time is typically completed within three business days. You will then be notified as soon as your order has been shipped from our vault facility. Orders generally ship out the next business day upon order processing and the clearing period for your method of payment, and then arrive within five to ten business days to your provided delivery address.

Is my order insured?

Shipments from U.S. Money Reserve are fully insured through UPS or the USPS. Your shipment is always tracked, fully insured, and guaranteed. An adult signature is required upon final delivery.

Which shipping carrier does U.S. Money Reserve use?

It depends on the order, but it will be either the U.S. Postal Service or UPS. The U.S. Postal Service can ship to a P.O. Box, while UPS can only ship to a physical address. All coin orders will be registered and insured, and will require an adult signature at the time of delivery.