On October 21, U.S. Money Reserve’s CEO Angela “Angie” Koch was honored with an interview on Enterprise Radio, the Entrepreneurship Podcast Network’s (EPN) signature show. From the type of workplace she cultivates to her philosophy on getting to know U.S. Money Reserve’s clients, Koch offers relevant advice for business leaders around the globe. Whether you’re an entrepreneur or simply interested in learning more about precious metals ownership, Koch has wisdom enough to go around. Listen to the full episode on ePodcastNetwork.com and read on to learn more about U.S. Money Reserve, Koch’s role, and how she works diligently to set U.S. Money Reserve apart from other precious metals businesses, for both her employees and her clients.
Making client education a priority
While U.S. Money Reserve is most well known for being one of the largest private distributors of government-issued gold, silver, and platinum coins, Koch notes that U.S. Money Reserve also prides itself on client education.
“We specialize in educating customers not only on the gold industry, but the type of portfolios they can use to protect their [assets]. Not many individuals understand the history of the gold market or that gold has been used for thousands of years to back their finances and hedge against market conditions.” Whether you’re a pessimist or an optimist, “gold is a good hedge,” notes Koch.
Each of U.S. Money Reserve’s Account Executives brings a professional experience to precious metals ownership, and each one of them aims to build meaningful, long lasting relationships with every client. That’s why on your first call, you’ll receive a free, one-on-one consultation regarding your overall financial objectives and long-term goals. Judd L. experienced the U.S. Money Reserve difference when he called from Canada. Afterwards, he shared the following sentiment:
“I felt very comfortable purchasing my gold, silver, platinum from U.S. Money Reserve… They’re not in a rush to get off the phone. They’re not in a rush for a quick sale, and that’s what I found very exceptional about U.S. Money Reserve.”
Want to know more? Watch client testimonial videos and read genuine reviews on our Client Testimonials page.
Putting clients and employees first
With an in-depth understanding of how to run a successful business, Koch also spoke to EPN podcast host Eric Dye about her underlying philosophy for building a culture and organization that’s trusted and revered, both externally and internally.
“We believe that our customers and our employees come first,” says Koch, “and [we] take great pride in our ability to know our customers, our products, and our employees. It’s the people that make the business and we have to make sure everyone is taken care of, “from the receptionist to the top executive.”
“Angela has positioned U.S. Money Reserve as a trusted precious metal leader that always puts its customers and employees first.”
Thanks to Koch, U.S. Money Reserve uses real-time data and analytics to inform client interactions. “We know what interests them and concerns them,” notes Koch, a fact that helps every team member satisfy clients’ needs, whether online or over the phone.
These interactions and processes, however small, do not go unnoticed by the executive team, adds Koch. As a workplace, what may be one of the most unique things about U.S. Money Reserve is the fact that many of the “executives are strategic—but also operative,” meaning that they understand the work that their employees are doing and if needed, could do the work themselves. As Koch points out, at other companies many executives prefer to remain strategic and don’t actually understand the work their people do. Koch, however, feels differently. She feels that executives need to understand every business process and system, as it allows you to “respect and appreciate” the work that employees do every day.
Creating opportunities for everyone
Koch has always been motivated by the prospect of creating value and opportunity for others, and that’s a vision she brings to life when setting the culture and pace at U.S. Money Reserve. In fact, her favorite responsibility as CEO is building up her employees. “I take great pride in the evolution of our employees [and] I think it’s important to give back to the individuals that are helping the company succeed,” says Koch.
When you speak to an Account Executive at U.S. Money Reserve, you’ll hear Angie’s influence and enjoy a different kind of precious metals experience—one that’s not driven by a sales pitch, but by your unique financial goals and relationship with an experienced and knowledgeable Account Executive. Shop gold and silver coins online and purchase with confidence knowing you’re dealing with a company that puts the wellbeing of its employees and clients above all else. U.S. Money Reserve isn’t just a premier distributor of gold, silver, and platinum coins. Thanks to CEO Angela Koch, U.S. Money Reserve is also a family. Call 1-844-307-1589 to experience the difference and join the U.S. Money Reserve family today.
Listen to the full episode, U.S. Money Reserve CEO, Angela Koch, Discusses Leadership, Culture and KPIs on Entrepreneur Podcast Network for more great advice and information about U.S. Money Reserve.