CUSTOMER SERVICE
Payment Options
In order to complete any bullion transactions, U.S. Money Reserve must receive good funds from you for the transaction cost via bank wire or cashier’s check. Our senior gold specialists will provide you with the information required to complete your transaction.
For certified coin transactions, you may pay for your order by check, credit card, bank wire or ACH transfer (check by phone) after your order is confirmed and verified. Once good funds have been received, orders are normally shipped within a few business days.
Returns
Unless otherwise specified at the time of sale, the U.S Money Reserve will accept the return of any certified Gold, Silver or Platinum coins within 30 days of purchase and provide a full refund. Any certified coins returned after 30 days are subject to a 20% restocking fee. Any certified coins returned after 60 days will be subject to the lesser of the original purchase price or current market value. The U.S Money Reserve offers no money back guarantee for bullion coins or bars. Certified Coins must be returned in both their original condition and original holders. Please call for shipping instructions.
Selling Your Coins
If, in the future, you decide to sell your Gold, Silver or Platinum coins, you are always welcome to contact us to inquire about making a bid. The U.S Money Reserve cannot guarantee to make a bid on every Gold, Silver or Platinum coin or that the bid we provide will be equal to or exceed the bid of another coin dealer.
Shipping Information
After your order is verified, and good funds have been received, your coins are shipped fully insured via UPS or the U.S. Postal Service. Orders are normally shipped within a few business days after good funds are received. If you prefer to personally pick up your U.S. Government Coins, we can make your order available at one of the following vault facilities:
New York City - Brink’s Global Services
Chicago, Illinois - Brink’s Global Services
Boston, Massachusetts - Brink’s Global Services
Los Angeles, California - Brink’s Global Services
Dallas, Texas - Brink’s Inc. Dallas
Wilmington, Delaware - Delaware Depository Service Co.
Montreal Canada - Brink’s Canada Ltd.